# Gorgias: Major incident: No live updates on some Helpdesks hosted in Europe

**Summary:** Some Europe-hosted Gorgias Helpdesks stopped showing live updates in the interface during a major-impact incident starting 2026-04-09 10:42 UTC and resolved at 2026-04-09 11:24 UTC, lasting 41 min. Gorgias said only UI refresh was affected and no data was lost. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-04-09 10:42 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/sp1gql4p0ycq](https://stspg.io/sp1gql4p0ycq)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)
- Versions: before (none: first archived) → after incident\_version:329/66qh1pkj4hrx@5566a994de3a
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ No live updates on some Helpdesks hosted in Europe
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-04-09 10:42 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-04-09 11:24 UTC
```

**6. Added: Update** (investigating) · 2026-04-09 10:42 UTC

```diff
+ We are currently investigating this issue.
```

**7. Added: Update** (resolved) · 2026-04-09 11:24 UTC

```diff
+ We experienced an issue affecting some Europe-hosted Helpdesks that prevented live updates from appearing in the interface. No data was lost, as the problem only impacted UI refresh. This incident has now been resolved. We’re sorry for the inconvenience.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-09 10:42 UTC | Major incident: No live updates on some Helpdesks hosted in Europe (this change) | outage |

All Gorgias changes: [timeline](https://rewindex.com/company/gorgias/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ife0aeaf9dba217 · Markdown: https://rewindex.com/change/ife0aeaf9dba217.md · JSON: https://rewindex.com/api/v1/changes/ife0aeaf9dba217 · Generated 2026-10-18T03:33:47.052Z