# Gorgias: No live updates on some Helpdesks hosted in Europe

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-04-09 10:42 UTC · Resolved: 2026-04-09 11:24 UTC · Duration: 42 min
- Updates: 2
- [Vendor status page: https://stspg.io/sp1gql4p0ycq](https://stspg.io/sp1gql4p0ycq)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Summary

Some Europe-hosted Gorgias Helpdesks stopped showing live updates in the interface during a major-impact incident starting 2026-04-09 10:42 UTC and resolved at 2026-04-09 11:24 UTC, lasting 41 min. Gorgias said only UI refresh was affected and no data was lost. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-04-09 10:42 UTC: We are currently investigating this issue.
- **resolved** 2026-04-09 11:24 UTC: We experienced an issue affecting some Europe-hosted Helpdesks that prevented live updates from appearing in the interface. No data was lost, as the problem only impacted UI refresh. This incident has now been resolved. We’re sorry for the inconvenience.

## Rewindex changes for this incident

- 2026-04-09 10:42 UTC: [Major incident: No live updates on some Helpdesks hosted in Europe](https://rewindex.com/change/ife0aeaf9dba217.md)


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Canonical: https://rewindex.com/company/gorgias/incidents/66qh1pkj4hrx · Markdown: https://rewindex.com/company/gorgias/incidents/66qh1pkj4hrx.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/66qh1pkj4hrx · Generated 2026-10-18T10:44:53.953Z