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Gorgias: Increased latency in the ai agent
Gorgias reported a major latency incident affecting AI Agent and Automate - AI Agent, slowing AI Agent responses due to high latency at external LLM providers. It started at 2026-09-30 17:21 UTC and was marked resolved at 2026-09-30 20:59 UTC, lasting 3 h 38 min; no fix was stated.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: AI AgentAutomate - AI Agent
Timeline of updates
- monitoring
We’re monitoring the situation. The issue appears to be on the LLM provider’s side, and we’ll share updates as they become available
- identified
External LLM providers are facing high latency, affecting the time the AI Agent takes to respond.
- resolved
External LLM providers are facing high latency, affecting the time the AI Agent takes to respond.
Rewindex changes for this incident
- Major incident: Increased latency in the ai agent 2026-09-30 17:21 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Gorgias profile · Recent Gorgias incidents · Markdown · JSON