Changes / Gorgias / Increased latency in the ai agent
Gorgias: Major incident: Increased latency in the ai agent
Summary
Gorgias reported a major latency incident affecting AI Agent and Automate - AI Agent, slowing AI Agent responses due to high latency at external LLM providers. It started at 2026-09-30 17:21 UTC and was marked resolved at 2026-09-30 20:59 UTC, lasting 3 h 38 min; no fix was stated.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: Increased latency in the ai agent
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-09-30 17:21 UTC
Before: not present
After: 2026-09-30 20:59 UTC
Before: not present
After: AI Agent, Automate - AI Agent
Before: not present
After: We’re monitoring the situation. The issue appears to be on the LLM provider’s side, and we’ll share updates as they become available
Before: not present
After: External LLM providers are facing high latency, affecting the time the AI Agent takes to respond.
Before: not present
After: External LLM providers are facing high latency, affecting the time the AI Agent takes to respond.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Increased latency in the ai agent (this change) Gorgias reported a major latency incident affecting AI Agent and Automate - AI Agent, slowing AI Agent responses due to high latency at external LLM providers. It started at 2026-09-30 17:21 UTC and was marked resolved at 2026-09-30 20:59 UTC, lasting 3 h 38 min; no fix was stated. | Major incident |