# Gorgias: Increased latency in the ai agent

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-30 17:21 UTC · Resolved: 2026-09-30 20:59 UTC · Duration: 3.6 h
- Updates: 3 · Affected components: AI Agent, Automate - AI Agent
- [Vendor status page: https://stspg.io/wgg0by2w90yc](https://stspg.io/wgg0by2w90yc)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Summary

Gorgias reported a major latency incident affecting AI Agent and Automate - AI Agent, slowing AI Agent responses due to high latency at external LLM providers. It started at 2026-09-30 17:21 UTC and was marked resolved at 2026-09-30 20:59 UTC, lasting 3 h 38 min; no fix was stated. _(machine-written, sol)_
## Timeline of updates

- **monitoring** 2026-09-30 17:21 UTC: We’re monitoring the situation. The issue appears to be on the LLM provider’s side, and we’ll share updates as they become available
- **identified** 2026-09-30 17:23 UTC: External LLM providers are facing high latency, affecting the time the AI Agent takes to respond.
- **resolved** 2026-09-30 20:59 UTC: External LLM providers are facing high latency, affecting the time the AI Agent takes to respond.

## Rewindex changes for this incident

- 2026-09-30 17:21 UTC: [Major incident: Increased latency in the ai agent](https://rewindex.com/change/ief90914b2b311d.md)


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Canonical: https://rewindex.com/company/gorgias/incidents/3rrwrqt8b3n1 · Markdown: https://rewindex.com/company/gorgias/incidents/3rrwrqt8b3n1.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/3rrwrqt8b3n1 · Generated 2026-10-18T09:46:36.609Z