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Gorgias: AI Agent - Too many handovers

Impact: majorStatus: resolvedStarted Resolved (3.7 h)4 updatesSource: stspg.io (opens in new tab)
Summary

Gorgias reported a major AI Agent degradation causing some conversations to be handed over due to a confirmed partial degradation of OpenAI's API. It started at 2026-05-27 14:20 UTC and was resolved at 2026-05-27 18:02 UTC, lasting 3 h 41 min.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: AI AgentAutomate - AI Agent

Timeline of updates

  1. investigating

    We are currently investigating this issue. It's most likely related to an outage on the OpenAI API, despite they haven't about it on their status page.

  2. investigating

    We are currently investigating this issue. It's most likely related to an outage on the OpenAI API, despite they haven't communicated about it yet.

  3. identified

    We've confirmed that some of the AI Agent's conversations are handed over due to a partial degradation of the OpenAI's API.

  4. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Gorgias profile · Recent Gorgias incidents · Markdown · JSON