# Gorgias: AI Agent - Too many handovers

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-05-27 14:20 UTC · Resolved: 2026-05-27 18:02 UTC · Duration: 3.7 h
- Updates: 4 · Affected components: AI Agent, Automate - AI Agent
- [Vendor status page: https://stspg.io/rym0nshkcv6l](https://stspg.io/rym0nshkcv6l)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Summary

Gorgias reported a major AI Agent degradation causing some conversations to be handed over due to a confirmed partial degradation of OpenAI's API. It started at 2026-05-27 14:20 UTC and was resolved at 2026-05-27 18:02 UTC, lasting 3 h 41 min. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-05-27 14:20 UTC: We are currently investigating this issue. It's most likely related to an outage on the OpenAI API, despite they haven't about it on their status page.
- **investigating** 2026-05-27 14:25 UTC: We are currently investigating this issue. It's most likely related to an outage on the OpenAI API, despite they haven't communicated about it yet.
- **identified** 2026-05-27 14:34 UTC: We've confirmed that some of the AI Agent's conversations are handed over due to a partial degradation of the OpenAI's API.
- **resolved** 2026-05-27 18:02 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-05-27 14:20 UTC: [Major incident: AI Agent - Too many handovers](https://rewindex.com/change/i305c04f5e81268.md)


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Canonical: https://rewindex.com/company/gorgias/incidents/j9nhgcz55ksm · Markdown: https://rewindex.com/company/gorgias/incidents/j9nhgcz55ksm.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/j9nhgcz55ksm · Generated 2026-10-18T10:43:16.176Z