Changes / Gorgias / AI Agent - Too many handovers
Gorgias: Major incident: AI Agent - Too many handovers
Summary
Gorgias reported a major AI Agent degradation causing some conversations to be handed over due to a confirmed partial degradation of OpenAI's API. It started at 2026-05-27 14:20 UTC and was resolved at 2026-05-27 18:02 UTC, lasting 3 h 41 min.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 96%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: AI Agent - Too many handovers
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After: major
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After: resolved
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After: 2026-05-27 14:20 UTC
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After: 2026-05-27 18:02 UTC
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After: AI Agent, Automate - AI Agent
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After: We are currently investigating this issue. It's most likely related to an outage on the OpenAI API, despite they haven't about it on their status page.
Before: not present
After: We are currently investigating this issue. It's most likely related to an outage on the OpenAI API, despite they haven't communicated about it yet.
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After: We've confirmed that some of the AI Agent's conversations are handed over due to a partial degradation of the OpenAI's API.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: AI Agent - Too many handovers (this change) Gorgias reported a major AI Agent degradation causing some conversations to be handed over due to a confirmed partial degradation of OpenAI's API. It started at 2026-05-27 14:20 UTC and was resolved at 2026-05-27 18:02 UTC, lasting 3 h 41 min. | Major incident |