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Gorgias: brief delay in subscription & invoice updates

Impact: minorStatus: resolvedStarted Resolved (19 h)7 updatesSource: stspg.io (opens in new tab)

Affected components: Chargebee Accounting ServicesEmailHelpdesk Integrations - Email

Timeline of updates

  1. identified

    We're investigating delays in receiving and processing new incoming messages across channels. No messages are being lost, and all affected messages will be processed once the issue is resolved. Sending messages and handling of existing conversations remain unaffected.

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. monitoring

    We've identified the issue. Incoming messages and conversations were not affected and continued to work normally throughout the incident. The issue was limited to a background billing process, which briefly delayed some subscription and invoice updates. No data was lost, and the delayed updates are being processed automatically. A fix is currently rolling out, and we're monitoring the system until the issue is fully resolved.

  4. identified

    The issue has been resolved, and the service is operating normally again. We are currently reprocessing historical events to fully complete the incident resolution.

  5. monitoring

    The issue has been resolved, and the service is operating normally again. We are currently reprocessing historical events to fully complete the incident resolution.

  6. monitoring

    The issue has been resolved, and the service is operating normally again. We are currently reprocessing historical events to fully complete the incident resolution.

  7. resolved

    This incident has been resolved. All events have been recovered

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Gorgias profile · Recent Gorgias incidents · Markdown · JSON