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CompaniesGorgiasIncidents

Gorgias: AI Agent actions failing: Cloudflare rule blocking Workflows API calls to Helpdesk API

MajorStatus: resolvededitedStarted Resolved (3.7 h)3 updatesstatus.gorgias.com (opens in new tab)

Affected components: AI AgentAutomate - AI Agent

Timeline of updates

  1. investigating

    We’ve identified an issue causing some AI Agent Actions to fail, starting at 19:21 UTC.
    Actions that read or update information in your helpdesk, such as order cancellations, return links, subscription changes and customer lookups, may not complete.
    In those cases the AI Agent may hand the ticket over to your team. Other AI Agent features keep working normally.
    Our team has identified the cause and is working on a fix. We’ll share an update within 2 hours.

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. resolved

    This incident has been resolved.

Changes Rewindex caught on this incident

Archive proof

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How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on status.gorgias.com (opens in new tab).

Cite this

Status incident (vendor impact label: major) posted by Gorgias, started 2026-11-02 20:51 UTC, resolved after 3.7 h, 3 update(s); edited after publishing.

Title
AI Agent actions failing: Cloudflare rule blocking Workflows API calls to Helpdesk API
Vendor
Gorgias
Date
URL
https://rewindex.com/company/gorgias/incidents/hfqj6pkgx4s8

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