# Gorgias: AI Agent actions failing: Cloudflare rule blocking Workflows API calls to Helpdesk API

> Gorgias status incident “AI Agent actions failing: Cloudflare rule blocking Workflows API calls to Helpdesk API” on 2026-11-02: impact major (vendor’s label), 3.7 h, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/gorgias/incidents/hfqj6pkgx4s8
Last updated: 2026-11-03T00:43:44Z

- Impact (vendor’s label): major
- Status: resolved · edited after publishing
- Started: 2026-11-02 20:51 UTC · Resolved: 2026-11-03 00:34 UTC · Duration: 3.7 h
- Updates: 3 · Affected components: AI Agent, Automate - AI Agent
- [Vendor status page: https://status.gorgias.com/incidents/hfqj6pkgx4s8](https://status.gorgias.com/incidents/hfqj6pkgx4s8)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **investigating** 2026-11-02 20:51 UTC: We’ve identified an issue causing some AI Agent Actions to fail, starting at 19:21 UTC. Actions that read or update information in your helpdesk, such as order cancellations, return links, subscription changes and customer lookups, may not complete. In those cases the AI Agent may hand the ticket over to your team. Other AI Agent features keep working normally. Our team has identified the cause and is working on a fix. We’ll share an update within 2 hours.
- **monitoring** 2026-11-03 00:32 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-11-03 00:34 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-11-02 20:51 UTC: [Major incident: AI Agent actions failing: Cloudflare rule blocking Workflows API calls to Helpdesk API](https://rewindex.com/change/iffb95839fcfc5f.md)
- 2026-11-03 00:33 UTC: [Incident updated: AI Agent actions failing: Cloudflare rule blocking Workflows API calls to Helpdesk API](https://rewindex.com/change/r00e1f193701b91.md)
- 2026-11-03 00:43 UTC: [Incident updated: AI Agent actions failing: Cloudflare rule blocking Workflows API calls to Helpdesk API](https://rewindex.com/change/r8076c0e71b5d66.md)

## Cite this

Status incident (vendor impact label: major) posted by Gorgias, started 2026-11-02 20:51 UTC, resolved after 3.7 h, 3 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/gorgias/incidents/hfqj6pkgx4s8
- Citation: Gorgias, “AI Agent actions failing: Cloudflare rule blocking Workflows API calls to Helpdesk API” (2026-11-02 20:51 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/incidents/hfqj6pkgx4s8 (CC BY 4.0).
- Markdown link: `[Gorgias: AI Agent actions failing: Cloudflare rule blocking Workflows API calls to Helpdesk API (2026-11-02)](https://rewindex.com/company/gorgias/incidents/hfqj6pkgx4s8)`


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Canonical: https://rewindex.com/company/gorgias/incidents/hfqj6pkgx4s8 · Markdown: https://rewindex.com/company/gorgias/incidents/hfqj6pkgx4s8.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/hfqj6pkgx4s8 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:02:13.492Z