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ChangesGorgiasAI Agent actions failing: Cloudflare rule blocking Workflows API calls to Helpdesk API

Gorgias: Major incident: AI Agent actions failing: Cloudflare rule blocking Workflows API calls to Helpdesk API

Major incidentoutage (model (Jev), 96%)Changed Detected status.gorgias.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Gorgias removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: AI Agent actions failing: Cloudflare rule blocking Workflows API calls to Helpdesk API
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: investigating
AddedStart time#4
Before: not present
After: 2026-11-02 20:51 UTC
AddedAffected components#5
Before: not present
After: AI Agent, Automate - AI Agent
AddedUpdateinvestigating#6
Before: not present
After: We’ve identified an issue causing some AI Agent Actions to fail, starting at 19:21 UTC. Actions that read or update information in your helpdesk, such as order cancellations, return links, subscription changes and customer lookups, may not complete. In those cases the AI Agent may hand the ticket over to your team. Other AI Agent features keep working normally. Our team has identified the cause and is working on a fix. We’ll share an update within 2 hours.

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History of this incident

Tuesday, November 3

2 incident changes

Monday, November 2

1 incident change

Cite this

Major incident: AI Agent actions failing: Cloudflare rule blocking Workflows API calls to Helpdesk API on Gorgias’s status page, changed 2026-11-02 20:51 UTC (change 1 of 3).

Title
Major incident: AI Agent actions failing: Cloudflare rule blocking Workflows API calls to Helpdesk API
Vendor
Gorgias
Date
URL
https://rewindex.com/change/iffb95839fcfc5f

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