# Gorgias: Major incident: AI Agent actions failing: Cloudflare rule blocking Workflows API calls to Helpdesk API

> Major incident: AI Agent actions failing: Cloudflare rule blocking Workflows API calls to Helpdesk API. Detected 2026-11-02 by Rewindex: what changed on Gorgias’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/iffb95839fcfc5f
Last updated: 2026-11-02T20:53:45Z

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-11-02 20:51 UTC · Detected: 2026-11-02 20:53 UTC
- [Source: https://status.gorgias.com/incidents/hfqj6pkgx4s8](https://status.gorgias.com/incidents/hfqj6pkgx4s8)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)
- Versions: before (none: first archived) → after incident\_version:329/hfqj6pkgx4s8@586784e40596
- Change 1 of 3 for this incident

Incident page (full timeline): [AI Agent actions failing: Cloudflare rule blocking Workflows API calls to Helpdesk API](https://rewindex.com/company/gorgias/incidents/hfqj6pkgx4s8.md)
## What changed

**1. Added: Title**

```diff
+ AI Agent actions failing: Cloudflare rule blocking Workflows API calls to Helpdesk API
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-11-02 20:51 UTC
```

**5. Added: Affected components**

```diff
+ AI Agent, Automate - AI Agent
```

**6. Added: Update** (investigating) · 2026-11-02 20:51 UTC

```diff
+ We’ve identified an issue causing some AI Agent Actions to fail, starting at 19:21 UTC. Actions that read or update information in your helpdesk, such as order cancellations, return links, subscription changes and customer lookups, may not complete. In those cases the AI Agent may hand the ticket over to your team. Other AI Agent features keep working normally. Our team has identified the cause and is working on a fix. We’ll share an update within 2 hours.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-02 20:51 UTC | Major incident: AI Agent actions failing: Cloudflare rule blocking Workflows API calls to Helpdesk API (this change) | outage |
| 2026-11-03 00:33 UTC | [Incident updated: AI Agent actions failing: Cloudflare rule blocking Workflows API calls to Helpdesk API](https://rewindex.com/change/r00e1f193701b91.md) | Normal progress |
| 2026-11-03 00:43 UTC | [Incident updated: AI Agent actions failing: Cloudflare rule blocking Workflows API calls to Helpdesk API](https://rewindex.com/change/r8076c0e71b5d66.md) | Normal progress |

Next: [change](https://rewindex.com/change/r00e1f193701b91.md) · All Gorgias changes: [timeline](https://rewindex.com/company/gorgias/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: AI Agent actions failing: Cloudflare rule blocking Workflows API calls to Helpdesk API on Gorgias’s status page, changed 2026-11-02 20:51 UTC (change 1 of 3).

- Canonical URL: https://rewindex.com/change/iffb95839fcfc5f
- Citation: Gorgias, “Major incident: AI Agent actions failing: Cloudflare rule blocking Workflows API calls to Helpdesk API” (2026-11-02 20:51 UTC). Archived by Rewindex: https://rewindex.com/change/iffb95839fcfc5f (CC BY 4.0).
- Markdown link: `[Gorgias: Major incident: AI Agent actions failing: Cloudflare rule blocking Workflows API calls to Helpdesk API (2026-11-02)](https://rewindex.com/change/iffb95839fcfc5f)`


---
Canonical: https://rewindex.com/change/iffb95839fcfc5f · Markdown: https://rewindex.com/change/iffb95839fcfc5f.md · JSON: https://rewindex.com/api/v1/changes/iffb95839fcfc5f · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:36:08.000Z