Gorgias: Ticket assignment notification delivered with delay
Timeline of updates
- investigating
We are currently investigating this issue.
- identified
We are continuing to work on a fix for this issue.
- resolved
This incident has been resolved.
Changes Rewindex caught on this incident
- Major incident: Ticket assignment notification delivered with delay
- Incident updated: Ticket assignment notification delivered with delay
- Incident updated: Ticket assignment notification delivered with delay
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured
In the 2026-10-26 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
eb173c217b29e5d5…Version 2 captured
In the 2026-10-26 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
bec2072ffb140535…Version 3 captured
In the 2026-10-26 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
d738507425c57e2c…
Impact, status and times are the vendor’s own, as last archived. View on status.gorgias.com (opens in new tab).