rewindex

ChangesGorgiasTicket assignment notification delivered with delay

Gorgias: Major incident: Ticket assignment notification delivered with delay

Major incidentmajor (vendor)Changed Detected status.gorgias.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Gorgias removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Ticket assignment notification delivered with delay
AddedImpact#2
Before: not present
After: none
AddedStatus#3
Before: not present
After: investigating
AddedStart time#4
Before: not present
After: 2026-10-26 17:47 UTC
AddedUpdateinvestigating#5
Before: not present
After: We are currently investigating this issue.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

History of this incident

YesterdayMonday, October 26Mon, Oct 26

3 incident changes

All Gorgias changesGorgias profileMarkdownJSON