# Gorgias: Major incident: Ticket assignment notification delivered with delay

> Major incident: Ticket assignment notification delivered with delay. Detected 2026-10-26 by Rewindex: what changed on Gorgias’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i7c7e3774f87805
Last updated: 2026-10-26T17:54:03Z

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-10-26 17:47 UTC · Detected: 2026-10-26 17:54 UTC
- [Source: https://status.gorgias.com/incidents/dfl451tdtdmf](https://status.gorgias.com/incidents/dfl451tdtdmf)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)
- Versions: before (none: first archived) → after incident\_version:329/dfl451tdtdmf@74300f955483
- Change 1 of 3 for this incident

Incident page (full timeline): [Ticket assignment notification delivered with delay](https://rewindex.com/company/gorgias/incidents/dfl451tdtdmf.md)
## What changed

**1. Added: Title**

```diff
+ Ticket assignment notification delivered with delay
```

**2. Added: Impact**

```diff
+ none
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-10-26 17:47 UTC
```

**5. Added: Update** (investigating) · 2026-10-26 17:47 UTC

```diff
+ We are currently investigating this issue.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-26 17:47 UTC | Major incident: Ticket assignment notification delivered with delay (this change) | major |
| 2026-10-26 18:24 UTC | [Incident updated: Ticket assignment notification delivered with delay](https://rewindex.com/change/r0ed517d714aa6c.md) |  |
| 2026-10-26 19:04 UTC | [Incident updated: Ticket assignment notification delivered with delay](https://rewindex.com/change/rd72d0a991cc04a.md) |  |

Next: [change](https://rewindex.com/change/r0ed517d714aa6c.md) · All Gorgias changes: [timeline](https://rewindex.com/company/gorgias/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i7c7e3774f87805 · Markdown: https://rewindex.com/change/i7c7e3774f87805.md · JSON: https://rewindex.com/api/v1/changes/i7c7e3774f87805 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-27T09:56:18.752Z