# Gorgias: Ticket assignment notification delivered with delay

> Gorgias status incident “Ticket assignment notification delivered with delay” on 2026-10-26: impact major (vendor’s label), 1.1 h, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/gorgias/incidents/dfl451tdtdmf
Last updated: 2026-10-27T09:10:55Z

- Impact (vendor’s label): major
- Status: resolved · edited after publishing
- Started: 2026-10-26 17:47 UTC · Resolved: 2026-10-26 18:55 UTC · Duration: 1.1 h
- Updates: 3
- [Vendor status page: https://status.gorgias.com/incidents/dfl451tdtdmf](https://status.gorgias.com/incidents/dfl451tdtdmf)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **investigating** 2026-10-26 17:47 UTC: We are currently investigating this issue.
- **identified** 2026-10-26 18:19 UTC: We are continuing to work on a fix for this issue.
- **resolved** 2026-10-26 18:55 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-10-26 17:47 UTC: [Major incident: Ticket assignment notification delivered with delay](https://rewindex.com/change/i7c7e3774f87805.md)
- 2026-10-26 18:24 UTC: [Incident updated: Ticket assignment notification delivered with delay](https://rewindex.com/change/r0ed517d714aa6c.md)
- 2026-10-26 19:04 UTC: [Incident updated: Ticket assignment notification delivered with delay](https://rewindex.com/change/rd72d0a991cc04a.md)


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Canonical: https://rewindex.com/company/gorgias/incidents/dfl451tdtdmf · Markdown: https://rewindex.com/company/gorgias/incidents/dfl451tdtdmf.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/dfl451tdtdmf · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-27T09:10:55.303Z