Companies / Gorgias / incidents
Gorgias: Degraded performance of analytics services
Gorgias reported major analytics degradation starting 2026-06-29 16:03 UTC, with some customers experiencing long loading times due to a traffic spike. A fix was pushed, and affected customers were advised to reload the browser application. The incident was resolved at 2026-06-29 16:59 UTC; the reported duration was 55 min.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Timeline of updates
- identified
Due to a traffic spike, some customers might experience long loading times for analytics. We have identified the root cause and pushed a fix. If you still experience issues, you should try reloading the application in the browser.
- monitoring
The root cause was addressed and we are currently monitoring the services.
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Major incident: Degraded performance of analytics services 2026-06-29 16:03 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Gorgias profile · Recent Gorgias incidents · Markdown · JSON