# Gorgias: Degraded performance of analytics services

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-06-29 16:03 UTC · Resolved: 2026-06-29 16:59 UTC · Duration: 56 min
- Updates: 3
- [Vendor status page: https://stspg.io/v4331w6wz97j](https://stspg.io/v4331w6wz97j)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Summary

Gorgias reported major analytics degradation starting 2026-06-29 16:03 UTC, with some customers experiencing long loading times due to a traffic spike. A fix was pushed, and affected customers were advised to reload the browser application. The incident was resolved at 2026-06-29 16:59 UTC; the reported duration was 55 min. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-06-29 16:03 UTC: Due to a traffic spike, some customers might experience long loading times for analytics. We have identified the root cause and pushed a fix. If you still experience issues, you should try reloading the application in the browser.
- **monitoring** 2026-06-29 16:32 UTC: The root cause was addressed and we are currently monitoring the services.
- **resolved** 2026-06-29 16:59 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-06-29 16:03 UTC: [Major incident: Degraded performance of analytics services](https://rewindex.com/change/i0ad52171612987.md)


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Canonical: https://rewindex.com/company/gorgias/incidents/s16rdbt8kjzq · Markdown: https://rewindex.com/company/gorgias/incidents/s16rdbt8kjzq.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/s16rdbt8kjzq · Generated 2026-10-18T12:43:45.287Z