Changes / Gorgias / Degraded performance of analytics services
Gorgias: Major incident: Degraded performance of analytics services
Summary
Gorgias reported major analytics degradation starting 2026-06-29 16:03 UTC, with some customers experiencing long loading times due to a traffic spike. A fix was pushed, and affected customers were advised to reload the browser application. The incident was resolved at 2026-06-29 16:59 UTC; the reported duration was 55 min.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: Degraded performance of analytics services
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-06-29 16:03 UTC
Before: not present
After: 2026-06-29 16:59 UTC
Before: not present
After: Due to a traffic spike, some customers might experience long loading times for analytics. We have identified the root cause and pushed a fix. If you still experience issues, you should try reloading the application in the browser.
Before: not present
After: The root cause was addressed and we are currently monitoring the services.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Degraded performance of analytics services (this change) Gorgias reported major analytics degradation starting 2026-06-29 16:03 UTC, with some customers experiencing long loading times due to a traffic spike. A fix was pushed, and affected customers were advised to reload the browser application. The incident was resolved at 2026-06-29 16:59 UTC; the reported duration was 55 min. | Major incident |