# Gorgias: Major incident: Degraded performance of analytics services

**Summary:** Gorgias reported major analytics degradation starting 2026-06-29 16:03 UTC, with some customers experiencing long loading times due to a traffic spike. A fix was pushed, and affected customers were advised to reload the browser application. The incident was resolved at 2026-06-29 16:59 UTC; the reported duration was 55 min. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-06-29 16:03 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/v4331w6wz97j](https://stspg.io/v4331w6wz97j)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)
- Versions: before (none: first archived) → after incident\_version:329/s16rdbt8kjzq@c6d2aaa306f4
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Degraded performance of analytics services
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-06-29 16:03 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-29 16:59 UTC
```

**6. Added: Update** (identified) · 2026-06-29 16:03 UTC

```diff
+ Due to a traffic spike, some customers might experience long loading times for analytics. We have identified the root cause and pushed a fix. If you still experience issues, you should try reloading the application in the browser.
```

**7. Added: Update** (monitoring) · 2026-06-29 16:32 UTC

```diff
+ The root cause was addressed and we are currently monitoring the services.
```

**8. Added: Update** (resolved) · 2026-06-29 16:59 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-29 16:03 UTC | Major incident: Degraded performance of analytics services (this change) | degradation |

All Gorgias changes: [timeline](https://rewindex.com/company/gorgias/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i0ad52171612987 · Markdown: https://rewindex.com/change/i0ad52171612987.md · JSON: https://rewindex.com/api/v1/changes/i0ad52171612987 · Generated 2026-10-18T03:32:20.672Z