Gorgias: Chat are not working properly

Impact: criticalStatus: resolvedStarted 2026-06-22 14:50 UTCResolved 2026-06-22 15:22 UTC (32 min)3 updatesSource: stspg.io

Summary

Gorgias reported a critical incident affecting Helpdesk Integrations - Live Chat and Live Chat, which were not working properly from 2026-06-22 14:50 UTC to 2026-06-22 15:22 UTC (32 min). A fix was implemented, and Gorgias confirmed chat was stable at resolution.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Helpdesk Integrations - Live ChatLive Chat

Timeline of updates

investigating2026-06-22 14:50 UTC
We are currently investigating this issue.
monitoring2026-06-22 14:55 UTC
A fix has been implemented and we are monitoring the results.
resolved2026-06-22 15:22 UTC
A fix has been implemented and the chat is stable.

Rewindex changes for this incident

Critical incident: Chat are not working properly 2026-06-22 14:50 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Gorgias profile · Recent Gorgias incidents · Markdown · JSON