Changes / Gorgias / Chat are not working properly
Gorgias: Critical incident: Chat are not working properly
Summary
Gorgias reported a critical incident affecting Helpdesk Integrations - Live Chat and Live Chat, which were not working properly from 2026-06-22 14:50 UTC to 2026-06-22 15:22 UTC (32 min). A fix was implemented, and Gorgias confirmed chat was stable at resolution.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Chat are not working properly
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After: critical
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After: resolved
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After: 2026-06-22 14:50 UTC
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After: 2026-06-22 15:22 UTC
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After: Helpdesk Integrations - Live Chat, Live Chat
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After: We are currently investigating this issue.
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After: A fix has been implemented and we are monitoring the results.
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After: A fix has been implemented and the chat is stable.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Chat are not working properly (this change) Gorgias reported a critical incident affecting Helpdesk Integrations - Live Chat and Live Chat, which were not working properly from 2026-06-22 14:50 UTC to 2026-06-22 15:22 UTC (32 min). A fix was implemented, and Gorgias confirmed chat was stable at resolution. | Major incident |