# Gorgias: Critical incident: Chat are not working properly

**Summary:** Gorgias reported a critical incident affecting Helpdesk Integrations - Live Chat and Live Chat, which were not working properly from 2026-06-22 14:50 UTC to 2026-06-22 15:22 UTC (32 min). A fix was implemented, and Gorgias confirmed chat was stable at resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-06-22 14:50 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/828660cbvv6f](https://stspg.io/828660cbvv6f)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)
- Versions: before (none: first archived) → after incident\_version:329/ttq1mq0qgc4t@751e9e94b5ed
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Chat are not working properly
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-06-22 14:50 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-22 15:22 UTC
```

**6. Added: Affected components**

```diff
+ Helpdesk Integrations - Live Chat, Live Chat
```

**7. Added: Update** (investigating) · 2026-06-22 14:50 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (monitoring) · 2026-06-22 14:55 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2026-06-22 15:22 UTC

```diff
+ A fix has been implemented and the chat is stable.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-22 14:50 UTC | Critical incident: Chat are not working properly (this change) | outage |

All Gorgias changes: [timeline](https://rewindex.com/company/gorgias/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/if919a43ea40f97 · Markdown: https://rewindex.com/change/if919a43ea40f97.md · JSON: https://rewindex.com/api/v1/changes/if919a43ea40f97 · Generated 2026-10-18T02:31:30.825Z