# Gorgias: Chat are not working properly

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-06-22 14:50 UTC · Resolved: 2026-06-22 15:22 UTC · Duration: 32 min
- Updates: 3 · Affected components: Helpdesk Integrations - Live Chat, Live Chat
- [Vendor status page: https://stspg.io/828660cbvv6f](https://stspg.io/828660cbvv6f)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Summary

Gorgias reported a critical incident affecting Helpdesk Integrations - Live Chat and Live Chat, which were not working properly from 2026-06-22 14:50 UTC to 2026-06-22 15:22 UTC (32 min). A fix was implemented, and Gorgias confirmed chat was stable at resolution. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-06-22 14:50 UTC: We are currently investigating this issue.
- **monitoring** 2026-06-22 14:55 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-06-22 15:22 UTC: A fix has been implemented and the chat is stable.

## Rewindex changes for this incident

- 2026-06-22 14:50 UTC: [Critical incident: Chat are not working properly](https://rewindex.com/change/if919a43ea40f97.md)


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Canonical: https://rewindex.com/company/gorgias/incidents/ttq1mq0qgc4t · Markdown: https://rewindex.com/company/gorgias/incidents/ttq1mq0qgc4t.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/ttq1mq0qgc4t · Generated 2026-10-18T10:43:22.855Z