Gorgias: Store website and URLs sync failures

Impact: majorStatus: resolvedStarted 2026-07-15 10:18 UTCResolved 2026-07-17 13:27 UTC (2 d)4 updatesSource: stspg.io

Summary

Gorgias reported a major outage affecting Knowledge content syncing from Store website and URLs sources for many stores; existing content was unaffected. It started 2026-07-15 10:18 UTC and lasted 2 days 3 h, resolving 2026-07-17 13:27 UTC after Gorgias deployed a fix for Store website sync issues.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Helpdesk - Web AppWeb App

Timeline of updates

investigating2026-07-15 10:18 UTC
Syncing content from the Store website and URLs sources in Knowledge is failing for many stores. We are investigating the issue. Existing content is not affected.
identified2026-07-16 11:13 UTC
Syncing content from the Store website and URLs sources in Knowledge is failing for many stores. We are investigating the issue. Existing content is not affected.
monitoring2026-07-17 12:01 UTC
We deployed a fix to solve the Store website sync issues. We are monitoring the situation.
resolved2026-07-17 13:27 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Store website and URLs sync failures 2026-07-15 10:18 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Gorgias profile · Recent Gorgias incidents · Markdown · JSON