# Gorgias: Store website and URLs sync failures

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-15 10:18 UTC · Resolved: 2026-07-17 13:27 UTC · Duration: 2 d
- Updates: 4 · Affected components: Helpdesk - Web App, Web App
- [Vendor status page: https://stspg.io/l4b26jggcw52](https://stspg.io/l4b26jggcw52)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Summary

Gorgias reported a major outage affecting Knowledge content syncing from Store website and URLs sources for many stores; existing content was unaffected. It started 2026-07-15 10:18 UTC and lasted 2 days 3 h, resolving 2026-07-17 13:27 UTC after Gorgias deployed a fix for Store website sync issues. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-07-15 10:18 UTC: Syncing content from the Store website and URLs sources in Knowledge is failing for many stores. We are investigating the issue.   Existing content is not affected.
- **identified** 2026-07-16 11:13 UTC: Syncing content from the Store website and URLs sources in Knowledge is failing for many stores. We are investigating the issue.   Existing content is not affected.
- **monitoring** 2026-07-17 12:01 UTC: We deployed a fix to solve the Store website sync issues. We are monitoring the situation.
- **resolved** 2026-07-17 13:27 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-07-15 10:18 UTC: [Major incident: Store website and URLs sync failures](https://rewindex.com/change/i12aacdfa6d642f.md)


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Canonical: https://rewindex.com/company/gorgias/incidents/ll55ntldnhgq · Markdown: https://rewindex.com/company/gorgias/incidents/ll55ntldnhgq.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/ll55ntldnhgq · Generated 2026-10-18T12:41:49.638Z