Changes / Gorgias / Store website and URLs sync failures
Gorgias: Major incident: Store website and URLs sync failures
Summary
Gorgias reported a major outage affecting Knowledge content syncing from Store website and URLs sources for many stores; existing content was unaffected. It started 2026-07-15 10:18 UTC and lasted 2 days 3 h, resolving 2026-07-17 13:27 UTC after Gorgias deployed a fix for Store website sync issues.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Store website and URLs sync failures
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-07-15 10:18 UTC
Before: not present
After: 2026-07-17 13:27 UTC
Before: not present
After: Helpdesk - Web App, Web App
Before: not present
After: Syncing content from the Store website and URLs sources in Knowledge is failing for many stores. We are investigating the issue.
Existing content is not affected.
Before: not present
After: Syncing content from the Store website and URLs sources in Knowledge is failing for many stores. We are investigating the issue.
Existing content is not affected.
Before: not present
After: We deployed a fix to solve the Store website sync issues. We are monitoring the situation.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Store website and URLs sync failures (this change) Gorgias reported a major outage affecting Knowledge content syncing from Store website and URLs sources for many stores; existing content was unaffected. It started 2026-07-15 10:18 UTC and lasted 2 days 3 h, resolving 2026-07-17 13:27 UTC after Gorgias deployed a fix for Store website sync issues. | Major incident |