Gorgias: Ticket Search is delaying on one of the helpdesk cluster

Impact: majorStatus: resolvedStarted 2026-05-21 07:21 UTCResolved 2026-05-21 08:41 UTC (1.3 h)3 updatesSource: stspg.io

Summary

Ticket Search was delayed on Helpdesk Clusters - europe-west4-e7f4 in a major-impact incident from 2026-05-21 07:21 UTC to 2026-05-21 08:41 UTC, lasting 1 h 19 min. Gorgias implemented a fix at 2026-05-21 08:12 UTC and subsequently marked the incident resolved.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: europe-west4-e7f4Helpdesk Clusters - europe-west4-e7f4

Timeline of updates

investigating2026-05-21 07:21 UTC
We are currently investigating this issue.
monitoring2026-05-21 08:12 UTC
A fix has been implemented and we are monitoring the results.
resolved2026-05-21 08:41 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Ticket Search is delaying on one of the helpdesk cluster 2026-05-21 07:21 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Gorgias profile · Recent Gorgias incidents · Markdown · JSON