Changes / Gorgias / Ticket Search is delaying on one of the helpdesk cluster
Gorgias: Major incident: Ticket Search is delaying on one of the helpdesk cluster
Summary
Ticket Search was delayed on Helpdesk Clusters - europe-west4-e7f4 in a major-impact incident from 2026-05-21 07:21 UTC to 2026-05-21 08:41 UTC, lasting 1 h 19 min. Gorgias implemented a fix at 2026-05-21 08:12 UTC and subsequently marked the incident resolved.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: Ticket Search is delaying on one of the helpdesk cluster
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-05-21 07:21 UTC
Before: not present
After: 2026-05-21 08:41 UTC
Before: not present
After: europe-west4-e7f4, Helpdesk Clusters - europe-west4-e7f4
Before: not present
After: We are currently investigating this issue.
Before: not present
After: A fix has been implemented and we are monitoring the results.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Ticket Search is delaying on one of the helpdesk cluster (this change) Ticket Search was delayed on Helpdesk Clusters - europe-west4-e7f4 in a major-impact incident from 2026-05-21 07:21 UTC to 2026-05-21 08:41 UTC, lasting 1 h 19 min. Gorgias implemented a fix at 2026-05-21 08:12 UTC and subsequently marked the incident resolved. | Major incident |