# Gorgias: Ticket Search is delaying on one of the helpdesk cluster

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-05-21 07:21 UTC · Resolved: 2026-05-21 08:41 UTC · Duration: 1.3 h
- Updates: 3 · Affected components: europe-west4-e7f4, Helpdesk Clusters - europe-west4-e7f4
- [Vendor status page: https://stspg.io/h8zjyzx1xkgt](https://stspg.io/h8zjyzx1xkgt)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Summary

Ticket Search was delayed on Helpdesk Clusters - europe-west4-e7f4 in a major-impact incident from 2026-05-21 07:21 UTC to 2026-05-21 08:41 UTC, lasting 1 h 19 min. Gorgias implemented a fix at 2026-05-21 08:12 UTC and subsequently marked the incident resolved. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-05-21 07:21 UTC: We are currently investigating this issue.
- **monitoring** 2026-05-21 08:12 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-05-21 08:41 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-05-21 07:21 UTC: [Major incident: Ticket Search is delaying on one of the helpdesk cluster](https://rewindex.com/change/i8079495c4a8135.md)


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Canonical: https://rewindex.com/company/gorgias/incidents/nym2hj1q0f3s · Markdown: https://rewindex.com/company/gorgias/incidents/nym2hj1q0f3s.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/nym2hj1q0f3s · Generated 2026-10-18T11:45:58.040Z