Companies / commerce

Shopify

shopify.comStatus page: www.shopifystatus.comNow: operational since 2026-10-17

877incidents since 2014-11-04

177major or critical

0in the last 90 days

0silently edited or deleted

Recent notable changes

When (UTC)	Change	Kind
2025-06-24 17:46 UTC	Major incident: Some POS transactions are not completing on iOS devices Actions	Major incident
2023-03-13 15:24 UTC	Critical incident: Some Merchants are experiencing issues accessing Storefronts and Shopify Admins	Major incident
2022-10-25 15:50 UTC	Major incident: Some merchants are encountering errors within their admin	Major incident
2022-06-21 06:59 UTC	Major incident: We are investigating an issue preventing web traffic to our servers	Major incident
2021-06-08 10:24 UTC	Critical incident: Assets not loading for some Shopify services	Major incident
2020-01-25 20:05 UTC	Major incident: Checkout completion delayed for some stores	Major incident
2020-01-25 19:48 UTC	Major incident: PayPal not processing payments	Major incident
2020-01-20 14:31 UTC	Critical incident: Failures with Shopify Shipping, Shopify Pay and Admin access	Major incident
2019-12-04 22:30 UTC	Major incident: Avalara service degradation causing some checkouts for merchants using Avalara to fall back to Shopify tax engine	Major incident
2019-12-03 15:41 UTC	Critical incident: Shopify admin is currently unreachable	Major incident

Full Shopify change timeline, with diffs →

Status incident history

Shopify status incidents per year

Grey: all non-maintenance incidents. Orange: major or critical. Years before Oct 2026 come from the vendor’s own status history.

Data table

Year	Incidents	Major/critical
2014	16	1
2015	95	9
2016	135	2
2017	220	3
2018	202	56
2019	193	98
2020	10	3
2021	1	1
2022	2	2
2023	1	1
2025	2	1

Incidents per month, last 36 months

criticalmajorminornonemaintenanceunknown

By impact as reported by the vendor. Maintenance excluded.

Data table

Month	Impact	Incidents
2025-06	major	1
2025-06	minor	1

Silent edits

No silent edits or deletions detected for Shopify yet. We compare every 10-minute snapshot of each incident.

Pricing, trust and legal pages

Page snapshot history

One dot per archived version. Grey = first archived (baseline), orange = text changed.

Data table

Date	Page	Change
2026-10-17	Trust / security	baseline
2026-10-17	Terms of service	baseline
2026-10-17	Pricing	baseline

Page	URL	Versions	Last changed	Last fetched OK	History
Terms of service	shopify.com/terms	1	2026-10-17	2026-10-17	none yet
Pricing	shopify.com/pricing	1	2026-10-17	2026-10-17	none yet
Trust / security	www.shopify.com/security	1	2026-10-17	2026-10-17	none yet

No changes since the first snapshot. Each change links to its diff: the changed passages with a few words of context, never a full copy of the page.

Incident timeline

Latest 100 of 877 incidents. Full list: last 90 days · JSON · Markdown

Started (UTC)	Incident	Impact	Duration
2025-06-24 22:57 UTC	Shop Pay unavailable	minor	33 min
2025-06-24 17:46 UTC	Some POS transactions are not completing on iOS devices Actions	major	3.1 h
2023-03-13 15:24 UTC	Some Merchants are experiencing issues accessing Storefronts and Shopify Admins	critical	41 min
2022-10-25 15:50 UTC	Some merchants are encountering errors within their admin	major	2.7 h
2022-06-21 06:59 UTC	We are investigating an issue preventing web traffic to our servers	major	1.2 h
2021-06-08 10:24 UTC	Assets not loading for some Shopify services	critical	56 min
2020-03-22 12:30 UTC	Interruption in service on some stores	minor	0 min
2020-03-20 00:21 UTC	Admin left nav is missing elements	minor	3 min
2020-03-18 21:16 UTC	Login issues affecting some merchants	minor	3.6 h
2020-02-27 14:15 UTC	Theme Editor degraded	minor	1.5 h
2020-02-10 14:36 UTC	Some discount codes might be improperly applied at checkout	minor	2.8 h
2020-01-25 20:05 UTC	Checkout completion delayed for some stores	major	11 min
2020-01-25 19:48 UTC	PayPal not processing payments	major	25 min
2020-01-23 23:20 UTC	Shopify storefronts not loading correctly for some stores	none	-20 min
2020-01-20 14:31 UTC	Failures with Shopify Shipping, Shopify Pay and Admin access	critical	23 min
2020-01-17 12:37 UTC	Checkout completion delayed for some stores	none	21 min
2019-12-19 21:24 UTC	Customer notification emails not being sent for some stores	minor	44 min
2019-12-07 19:30 UTC	Some Shopify apps and services are experiencing difficulties	minor	0 min
2019-12-04 22:30 UTC	Avalara service degradation causing some checkouts for merchants using Avalara to fall back to Shopify tax engine	major	34 min
2019-12-04 22:13 UTC	Checkouts on some stores are unavailable	minor	1.9 h
2019-12-03 15:41 UTC	Shopify admin is currently unreachable	critical	9 min
2019-12-02 16:31 UTC	FedEx shipping rates not available at checkout	minor	6.3 h
2019-11-28 15:41 UTC	Facebook sales channel not syncing	minor	6.2 h
2019-11-26 10:20 UTC	Items missing from search results in Admin	none	1.3 h
2019-11-25 19:46 UTC	Admin and Storefronts experiencing intermittent downtime	major	1.8 h
2019-11-20 23:59 UTC	Buy button malfunctioning in the admin	major	7 min
2019-11-20 18:40 UTC	Shopify storefronts not accessible on some stores	major	5 min
2019-11-15 20:21 UTC	No packing slips are being served	major	2.1 h
2019-11-14 06:06 UTC	UPS shipping rates not available at checkout	major	23 min
2019-11-14 06:05 UTC	Some stores unable to purchase UPS shipping labels.	major	0 min
2019-11-12 19:18 UTC	Analytics, metrics, reports and Flow delayed	minor	2.9 h
2019-11-11 11:52 UTC	Order Printer, as well as Amazon and Google Shopping sales channels experiencing issues	minor	55 min
2019-11-08 15:38 UTC	Shopify storefronts/admins not accessible on some stores	minor	17 min
2019-11-08 04:15 UTC	UPS shipping rates not available at checkout	major	3.5 h
2019-11-05 19:29 UTC	Some stores unable to purchase DHL Express shipping labels.	major	2.0 h
2019-11-05 16:51 UTC	Storefront and checkout down for some shops	major	2.2 h
2019-11-02 01:05 UTC	Admin not loading correctly for some stores	minor	59 min
2019-11-01 17:15 UTC	Storefront and checkouts down for some storefronts	major	5.1 h
2019-10-29 23:07 UTC	Customers page not loading correctly for some stores	minor	37 min
2019-10-29 16:09 UTC	Interruption in service on some stores	major	24 min
2019-10-25 15:04 UTC	Network connectivity issues with some customers from Italy	minor	11 d
2019-10-25 14:54 UTC	UPS shipping rates not available at checkout	major	1.3 h
2019-10-23 13:48 UTC	Payment processing failures for merchants using PayPal Express	major	21 min
2019-10-22 21:19 UTC	Problems logging into Shopify accounts	minor	1.4 h
2019-10-22 20:13 UTC	Themes not installing to some shops, problems with downloading shipping labels	minor	6.9 h
2019-10-22 14:09 UTC	The Admin is not loading correctly for some stores	major	1.9 h
2019-10-22 01:03 UTC	Storefront, Admin and Checkout down for some stores	major	24 min
2019-10-21 19:19 UTC	SMS messages for order confirmations not received or delayed	minor	23 min
2019-10-21 17:47 UTC	Network connectivity issues with some Wind 3, Fastweb and TIM customers from Italy	minor	4 d
2019-10-17 17:31 UTC	Google Shopping app not syncing	major	1.1 h
2019-10-16 20:07 UTC	Checkout completion delayed for some stores, Storefront and Admin inaccessible	critical	31 min
2019-10-15 15:09 UTC	Live View data in admin delayed	minor	18 h
2019-10-15 04:21 UTC	Live View data in admin delayed	minor	4.2 h
2019-10-09 16:43 UTC	Taxes not being applied	major	2.0 h
2019-10-09 14:56 UTC	Checkout completion delayed for some stores	minor	14 min
2019-10-08 21:58 UTC	Support phone number is down	minor	26 min
2019-10-05 07:45 UTC	Partial outage is preventing purchasing new custom domains or changing registrar info	minor	3.3 h
2019-10-04 12:35 UTC	Interruption in service / Slow page loading on some stores	minor	40 min
2019-10-01 21:37 UTC	Zip code not kept during checkout for some stores	major	32 h
2019-09-29 17:01 UTC	Admin area slow/not loading for many stores	major	55 min
2019-09-29 02:21 UTC	UPS shipping rates not available at checkout	major	25 min
2019-09-23 21:21 UTC	Custom USPS accounts not showing international shipping rates at checkout	major	40 h
2019-09-23 16:30 UTC	Some stores unable to purchase DHL Express shipping labels	major	3.2 h
2019-09-17 14:42 UTC	New stores in Japan unable to set up Shopify Payments	minor	3.0 h
2019-09-16 16:49 UTC	Wholesale channel not loading	minor	1.7 h
2019-09-12 19:17 UTC	Some stores unable to purchase USPS shipping labels.	major	14 min
2019-09-11 17:44 UTC	Draft orders payment not processing on the Worldpay gateway	minor	1.4 h
2019-09-11 16:37 UTC	Search not working on Shopify admin and Shopify web pages	minor	6.8 h
2019-09-11 01:25 UTC	Checkout completion delayed for some stores	minor	1.6 h
2019-09-09 21:39 UTC	Shopify Flow workflows	none	53 min
2019-09-09 21:17 UTC	Checkout completion delayed for some stores	major	20 min
2019-09-06 17:19 UTC	Interruption in service on some stores	major	14 min
2019-09-05 18:00 UTC	Shopify Payments not capturing payments	major	1.8 h
2019-09-05 17:21 UTC	Web admin degraded performance	minor	1.5 h
2019-09-05 14:03 UTC	Checkout completion delayed for some stores	minor	55 min
2019-09-04 13:33 UTC	Interruption in service on some stores	minor	13 min
2019-08-29 06:14 UTC	Fedex shipping rates not available at checkout	major	15 min
2019-08-29 02:57 UTC	Customer notification emails not being sent for some stores	none	16 min
2019-08-28 16:31 UTC	Shopify Flow unavailable	minor	2.2 h
2019-08-27 20:03 UTC	Shopify Flow and Webhooks are experiencing delays	minor	4.1 h
2019-08-27 15:57 UTC	Admin not loading correctly for some stores	minor	1.5 h
2019-08-27 14:22 UTC	Shopify Flow, Shopify Pay and Webhooks experiencing delays	minor	26 min
2019-08-26 23:01 UTC	Some stores unable to purchase USPS shipping labels.	major	3.4 h
2019-08-22 20:46 UTC	Amazon Pay not working for some stores	minor	23 min
2019-08-22 16:49 UTC	UPS shipping rates not available at checkout	major	21 min
2019-08-19 14:52 UTC	Web/admin very slow	minor	3.0 h
2019-08-06 18:40 UTC	Checkout confirmation SMS not sent for some stores	none	1.1 h
2019-08-01 18:11 UTC	Checkout providing error messages when processing payments	none	1.8 h
2019-07-31 21:17 UTC	Canada Region Outage	none	0 min
2019-07-19 18:42 UTC	Admin not loading correctly for some stores	major	48 min
2019-07-18 10:53 UTC	Orders page not loading on Shopify Android.	minor	4.4 h
2019-07-16 17:27 UTC	Shopify storefronts not accessible on some stores	major	40 min
2019-07-10 21:15 UTC	Shopify Payments not processing payments and/or providing error messages when processing payments	major	1.8 h
2019-07-10 18:00 UTC	Some dropdown menu items not responding	major	2.4 h
2019-07-10 16:54 UTC	Shopify Payments not processing payments and/or providing error messages when processing payments	major	17 min
2019-07-05 21:33 UTC	UPS shipping rates not available at checkout	major	1.8 h
2019-07-02 17:42 UTC	All Shopify Flows are currently delayed	minor	2.1 h
2019-07-02 13:51 UTC	Shopify storefronts not accessible on some stores	critical	1.3 h
2019-06-27 13:18 UTC	Partners Dashboard and Experts Marketplace experiencing issues with form submission	none	49 min
2019-06-26 02:28 UTC	App crashes on startup for iOS POS 5.29 for some stores.	major	2.2 h