Companies / martech
ActiveCampaign
358incidents since 2014-11-22
112major or critical
9in the last 90 days
0silently edited or deleted
Recent notable changes
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Whatsapp message responses delayed ActiveCampaign reported a major WhatsApp degradation starting 2026-10-08 14:03 UTC: incoming responses were delayed, while message sending was unaffected. The vendor reported the issue resolved and responses catching up at 14:29 UTC; all delayed messages had caught up by 2026-10-08 17:26 UTC, ending the incident after 3 h 22 min. | Major incident | |
| Critical incident: Transactional Email Failures ActiveCampaign reported a critical outage preventing transactional emails from sending, starting at 2026-09-28 15:05 UTC and resolved at 2026-09-28 18:55 UTC, lasting 3 h 50 min. Backlogged messages began sending at 15:16 UTC, and a fix was implemented at 15:22 UTC. | Major incident | |
| Major incident: Bulk Edit of contacts is not applying filters. ActiveCampaign reported a major incident affecting contact Bulk Edit filters in APAC Region - CRM, EU Region - CRM, US Region - CRM, and CRM. Customers were advised not to use Bulk Edit until a fix was deployed. The incident started at 2026-09-14 21:29 UTC and was resolved at 2026-09-14 21:55 UTC, lasting 26 min. | Major incident | |
| Major incident: Issues Accessing Accounts ActiveCampaign reported a major incident affecting access to some accounts, listing Platform Availability and US Region - Platform Availability. It started at 2026-08-28 18:48 UTC and was resolved at 2026-08-28 19:16 UTC; the reported duration was 27 min. A fix was implemented at 19:03 UTC; no cause was stated. | Major incident | |
| Major incident: Issue impacting customer logins for a portion of users ActiveCampaign reported a major login outage affecting a portion of users, with errors or inability to access accounts; listed components included APAC, EU and US platform availability. It started at 2026-08-10 14:14 UTC and resolved at 2026-08-10 16:59 UTC, lasting 2 h 44 min. A fix was implemented at 14:53 UTC; no cause was stated. | Major incident | |
| Critical incident: Issue Affecting Segmented Campaigns in the EU Region ActiveCampaign reported a critical outage affecting segmented campaign sending in the EU Data Center, starting 2026-08-05 10:59 UTC and resolved 2026-08-06 11:40 UTC, lasting 24 h 41 min. A fix was implemented at 08-05 13:12 UTC; no cause was stated. | Major incident | |
| Critical incident: ActiveCampaign Platform Instability ActiveCampaign reported critical platform instability affecting API Availability in APAC, EU and US regions, plus Site - Tracking and Tracking. The incident started at 2026-07-27 19:53 UTC and was resolved at 2026-07-27 21:15 UTC, lasting 1 h 22 min. The vendor identified the issue but did not specify a cause or fix. | Major incident | |
| Critical incident: Customer accounts hosted in APAC region are unavailable. ActiveCampaign reported a critical outage making customer accounts hosted in the APAC region unavailable from 2026-07-10 00:49 UTC to 2026-07-10 02:01 UTC, lasting 1 h 12 min. A fix was implemented by 07-10 01:45 UTC, and the incident was subsequently resolved. | Major incident | |
| Major incident: Service Interruption: Account Access Issues (APAC & EU) | Major incident | |
| Major incident: ActiveCampaign Reports Issue | Major incident |
Full ActiveCampaign change timeline, with diffs →
Status incident history
ActiveCampaign status incidents per year
Data table
| Year | Incidents | Major/critical |
|---|---|---|
| 2014 | 1 | 0 |
| 2015 | 9 | 0 |
| 2016 | 10 | 0 |
| 2017 | 38 | 0 |
| 2018 | 17 | 3 |
| 2019 | 45 | 13 |
| 2020 | 23 | 5 |
| 2021 | 40 | 14 |
| 2022 | 30 | 11 |
| 2023 | 43 | 19 |
| 2024 | 41 | 20 |
| 2025 | 35 | 16 |
| 2026 | 26 | 11 |
Incidents per month, last 36 months
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Data table
| Month | Impact | Incidents |
|---|---|---|
| 2023-10 | critical | 2 |
| 2023-10 | major | 6 |
| 2023-10 | minor | 4 |
| 2023-11 | minor | 1 |
| 2023-11 | none | 2 |
| 2023-12 | minor | 1 |
| 2023-12 | none | 1 |
| 2024-01 | major | 1 |
| 2024-01 | none | 1 |
| 2024-02 | none | 2 |
| 2024-03 | critical | 2 |
| 2024-03 | major | 1 |
| 2024-03 | minor | 1 |
| 2024-04 | critical | 2 |
| 2024-04 | major | 2 |
| 2024-04 | minor | 3 |
| 2024-04 | none | 3 |
| 2024-05 | critical | 1 |
| 2024-05 | major | 1 |
| 2024-05 | none | 1 |
| 2024-06 | major | 1 |
| 2024-07 | major | 2 |
| 2024-07 | minor | 1 |
| 2024-08 | major | 2 |
| 2024-08 | minor | 2 |
| 2024-09 | major | 1 |
| 2024-09 | minor | 1 |
| 2024-10 | minor | 1 |
| 2024-11 | critical | 1 |
| 2024-11 | major | 2 |
| 2024-11 | minor | 2 |
| 2024-11 | none | 1 |
| 2024-12 | major | 1 |
| 2024-12 | none | 2 |
| 2025-01 | major | 2 |
| 2025-01 | minor | 1 |
| 2025-01 | none | 1 |
| 2025-02 | major | 1 |
| 2025-03 | major | 2 |
| 2025-03 | minor | 2 |
| 2025-03 | none | 1 |
| 2025-04 | minor | 2 |
| 2025-05 | major | 2 |
| 2025-06 | major | 1 |
| 2025-07 | critical | 1 |
| 2025-07 | major | 1 |
| 2025-07 | none | 2 |
| 2025-08 | major | 1 |
| 2025-08 | minor | 1 |
| 2025-09 | major | 1 |
| 2025-09 | minor | 3 |
| 2025-10 | major | 1 |
| 2025-10 | minor | 1 |
| 2025-11 | major | 2 |
| 2025-11 | minor | 2 |
| 2025-11 | none | 1 |
| 2025-12 | major | 1 |
| 2025-12 | minor | 2 |
| 2026-01 | major | 1 |
| 2026-01 | minor | 2 |
| 2026-02 | major | 2 |
| 2026-02 | none | 1 |
| 2026-03 | minor | 2 |
| 2026-03 | none | 1 |
| 2026-04 | minor | 1 |
| 2026-04 | none | 1 |
| 2026-05 | minor | 1 |
| 2026-06 | minor | 2 |
| 2026-06 | none | 1 |
| 2026-07 | critical | 2 |
| 2026-07 | minor | 2 |
| 2026-08 | critical | 1 |
| 2026-08 | major | 2 |
| 2026-08 | minor | 1 |
| 2026-09 | critical | 1 |
| 2026-09 | major | 1 |
| 2026-10 | major | 1 |
Silent edits
No silent edits or deletions detected for ActiveCampaign yet. We compare every 10-minute snapshot of each incident.
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Pricing, trust and legal pages
Page snapshot history
Data table
| Date | Page | Change |
|---|---|---|
| 2026-10-17 | Trust / security | baseline |
| 2026-10-17 | Subprocessors | baseline |
| 2026-10-17 | Trust / security | baseline |
| 2026-10-17 | Pricing | baseline |
| Page | URL | Versions | Last changed | Last fetched OK | History |
|---|---|---|---|---|---|
| Subprocessors | activecampaign.com/legal/subprocessors | 1 | 2026-10-17 | 2026-10-17 | none yet |
| Pricing | activecampaign.com/pricing | 1 | 2026-10-17 | 2026-10-17 | none yet |
| Trust / securitypartial | trust.activecampaign.com | 2 | 2026-10-17 | 2026-10-17 | none yet |
No changes since the first snapshot. Each change links to its diff: the changed passages with a few words of context, never a full copy of the page.
Incident timeline
Latest 100 of 358 incidents. Full list: last 90 days · JSON · Markdown