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ActiveCampaign: Engineers are actively investigating reports of partners being unable to login to their partner portal

Impact: majorStatus: resolvedStarted Resolved (2.4 h)4 updatesSource: stspg.io (opens in new tab)
Summary

ActiveCampaign reported a major outage preventing partners from logging into the partner portal, affecting ARC & ARC Services in APAC, EU and US regions. It started at 2025-11-05 10:59 UTC and was resolved at 2025-11-05 13:24 UTC, lasting 2 h 24 min. Engineers applied a fix and confirmed resolution; the root cause was not specified.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: ARC & ARC ServicesUS Region - ARC & ARC ServicesAPAC Region - ARC & ARC ServicesARC & ARC ServicesARC & ARC ServicesEU Region - ARC & ARC Services

Timeline of updates

  1. investigating

    We are currently investigating this issue.

  2. identified

    Engineers have identified the root cause and are working on implementing a fix.

  3. monitoring

    Engineers have applied a fix and are monitoring. Partners should now be able to access the partner portal as expected.

  4. resolved

    Engineering and support has confirmed that the issue is resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). ActiveCampaign profile · Recent ActiveCampaign incidents · Markdown · JSON