# ActiveCampaign: Engineers are actively investigating reports of partners being unable to login to their partner portal

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-11-05 10:59 UTC · Resolved: 2025-11-05 13:24 UTC · Duration: 2.4 h
- Updates: 4 · Affected components: ARC & ARC Services, US Region - ARC & ARC Services, APAC Region - ARC & ARC Services, ARC & ARC Services, ARC & ARC Services, EU Region - ARC & ARC Services
- [Vendor status page: https://stspg.io/dblcw1zw7zzp](https://stspg.io/dblcw1zw7zzp)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)

## Summary

ActiveCampaign reported a major outage preventing partners from logging into the partner portal, affecting ARC & ARC Services in APAC, EU and US regions. It started at 2025-11-05 10:59 UTC and was resolved at 2025-11-05 13:24 UTC, lasting 2 h 24 min. Engineers applied a fix and confirmed resolution; the root cause was not specified. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-11-05 10:59 UTC: We are currently investigating this issue.
- **identified** 2025-11-05 11:37 UTC: Engineers have identified the root cause and are working on implementing a fix.
- **monitoring** 2025-11-05 12:58 UTC: Engineers have applied a fix and are monitoring. Partners should now be able to access the partner portal as expected.
- **resolved** 2025-11-05 13:24 UTC: Engineering and support has confirmed that the issue is resolved.

## Rewindex changes for this incident

- 2025-11-05 10:59 UTC: [Major incident: Engineers are actively investigating reports of partners being unable to login to their partner portal](https://rewindex.com/change/i44f768d5199a85.md)


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Canonical: https://rewindex.com/company/activecampaign/incidents/mn406pfs6m3z · Markdown: https://rewindex.com/company/activecampaign/incidents/mn406pfs6m3z.md · JSON: https://rewindex.com/api/v1/companies/activecampaign/incidents/mn406pfs6m3z · Generated 2026-10-18T11:34:36.549Z