Changes / ActiveCampaign / Engineers are actively investigating reports of partners being unable to login to their partner portal

ActiveCampaign: Major incident: Engineers are actively investigating reports of partners being unable to login to their partner portal

Summary

ActiveCampaign reported a major outage preventing partners from logging into the partner portal, affecting ARC & ARC Services in APAC, EU and US regions. It started at 2025-11-05 10:59 UTC and was resolved at 2025-11-05 13:24 UTC, lasting 2 h 24 min. Engineers applied a fix and confirmed resolution; the root cause was not specified.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Engineers are actively investigating reports of partners being unable to login to their partner portal
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-11-05 10:59 UTC
AddedResolved time#5
Before: not present
After: 2025-11-05 13:24 UTC
AddedAffected components#6
Before: not present
After: APAC Region - ARC & ARC Services, ARC & ARC Services, EU Region - ARC & ARC Services, US Region - ARC & ARC Services
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating this issue.
AddedUpdateidentified#8
Before: not present
After: Engineers have identified the root cause and are working on implementing a fix.
AddedUpdatemonitoring#9
Before: not present
After: Engineers have applied a fix and are monitoring. Partners should now be able to access the partner portal as expected.
AddedUpdateresolved#10
Before: not present
After: Engineering and support has confirmed that the issue is resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Engineers are actively investigating reports of partners being unable to login to their partner portal (this change)
ActiveCampaign reported a major outage preventing partners from logging into the partner portal, affecting ARC & ARC Services in APAC, EU and US regions. It started at 2025-11-05 10:59 UTC and was resolved at 2025-11-05 13:24 UTC, lasting 2 h 24 min. Engineers applied a fix and confirmed resolution; the root cause was not specified.
Major incident

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