# ActiveCampaign: Major incident: Engineers are actively investigating reports of partners being unable to login to their partner portal

**Summary:** ActiveCampaign reported a major outage preventing partners from logging into the partner portal, affecting ARC & ARC Services in APAC, EU and US regions. It started at 2025-11-05 10:59 UTC and was resolved at 2025-11-05 13:24 UTC, lasting 2 h 24 min. Engineers applied a fix and confirmed resolution; the root cause was not specified. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-11-05 10:59 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/dblcw1zw7zzp](https://stspg.io/dblcw1zw7zzp)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)
- Versions: before (none: first archived) → after incident\_version:232/mn406pfs6m3z@cee7acf2a66a
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Engineers are actively investigating reports of partners being unable to login to their partner portal
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-11-05 10:59 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-11-05 13:24 UTC
```

**6. Added: Affected components**

```diff
+ APAC Region - ARC & ARC Services, ARC & ARC Services, EU Region - ARC & ARC Services, US Region - ARC & ARC Services
```

**7. Added: Update** (investigating) · 2025-11-05 10:59 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (identified) · 2025-11-05 11:37 UTC

```diff
+ Engineers have identified the root cause and are working on implementing a fix.
```

**9. Added: Update** (monitoring) · 2025-11-05 12:58 UTC

```diff
+ Engineers have applied a fix and are monitoring. Partners should now be able to access the partner portal as expected.
```

**10. Added: Update** (resolved) · 2025-11-05 13:24 UTC

```diff
+ Engineering and support has confirmed that the issue is resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-11-05 10:59 UTC | Major incident: Engineers are actively investigating reports of partners being unable to login to their partner portal (this change) | outage |

All ActiveCampaign changes: [timeline](https://rewindex.com/company/activecampaign/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i44f768d5199a85 · Markdown: https://rewindex.com/change/i44f768d5199a85.md · JSON: https://rewindex.com/api/v1/changes/i44f768d5199a85 · Generated 2026-10-18T03:55:41.231Z