ActiveCampaign: Campaign Sending Issues

Impact: majorStatus: resolvedStarted 2025-05-22 00:35 UTCResolved 2025-05-22 05:25 UTC (4.8 h)6 updatesSource: stspg.io

Summary

ActiveCampaign reported a major incident involving campaign sending delays across APAC, EU and US regions, plus import and export delays. It started at 2025-05-22 00:35 UTC and was resolved at 2025-05-22 05:25 UTC, lasting 4 h 50 min; engineers implemented a fix and monitored recovery.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: CampaignsUS Region - CampaignsAPAC Region - CampaignsCampaignsCampaignsEU Region - Campaigns

Timeline of updates

investigating2025-05-22 00:35 UTC
Engineers are investigating reported issues with campaign sending.
investigating2025-05-22 01:15 UTC
Engineers are also investigating issues with imports and exports and are continue to investigate the issue.
investigating2025-05-22 01:27 UTC
We are continuing to investigate this issue.
identified2025-05-22 02:58 UTC
Engineers have identified the issue and are working to resolve the issue.
monitoring2025-05-22 03:53 UTC
Engineers have implemented a fix for the delays affecting campaigns, imports, and exports. Engineers are actively monitoring as systems recover and workloads normalize.
resolved2025-05-22 05:25 UTC
This incident is resolved.

Rewindex changes for this incident

Major incident: Campaign Sending Issues 2025-05-22 00:35 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). ActiveCampaign profile · Recent ActiveCampaign incidents · Markdown · JSON