Changes / ActiveCampaign / Campaign Sending Issues

ActiveCampaign: Major incident: Campaign Sending Issues

Summary

ActiveCampaign reported a major incident involving campaign sending delays across APAC, EU and US regions, plus import and export delays. It started at 2025-05-22 00:35 UTC and was resolved at 2025-05-22 05:25 UTC, lasting 4 h 50 min; engineers implemented a fix and monitored recovery.

Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.

Major incidentLabel: degradation (model (Jev), 89%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Campaign Sending Issues
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-05-22 00:35 UTC
AddedResolved time#5
Before: not present
After: 2025-05-22 05:25 UTC
AddedAffected components#6
Before: not present
After: APAC Region - Campaigns, Campaigns, EU Region - Campaigns, US Region - Campaigns
AddedUpdateinvestigating#7
Before: not present
After: Engineers are investigating reported issues with campaign sending.
AddedUpdateinvestigating#8
Before: not present
After: Engineers are also investigating issues with imports and exports and are continue to investigate the issue.
AddedUpdateinvestigating#9
Before: not present
After: We are continuing to investigate this issue.
AddedUpdateidentified#10
Before: not present
After: Engineers have identified the issue and are working to resolve the issue.
AddedUpdatemonitoring#11
Before: not present
After: Engineers have implemented a fix for the delays affecting campaigns, imports, and exports. Engineers are actively monitoring as systems recover and workloads normalize.
AddedUpdateresolved#12
Before: not present
After: This incident is resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Campaign Sending Issues (this change)
ActiveCampaign reported a major incident involving campaign sending delays across APAC, EU and US regions, plus import and export delays. It started at 2025-05-22 00:35 UTC and was resolved at 2025-05-22 05:25 UTC, lasting 4 h 50 min; engineers implemented a fix and monitored recovery.
Major incident

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