# ActiveCampaign: Major incident: Campaign Sending Issues

**Summary:** ActiveCampaign reported a major incident involving campaign sending delays across APAC, EU and US regions, plus import and export delays. It started at 2025-05-22 00:35 UTC and was resolved at 2025-05-22 05:25 UTC, lasting 4 h 50 min; engineers implemented a fix and monitored recovery. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2025-05-22 00:35 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/ls67yxtvwdld](https://stspg.io/ls67yxtvwdld)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)
- Versions: before (none: first archived) → after incident\_version:232/2nqxg1pd20zq@56c0ab6d6a18
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Campaign Sending Issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-05-22 00:35 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-05-22 05:25 UTC
```

**6. Added: Affected components**

```diff
+ APAC Region - Campaigns, Campaigns, EU Region - Campaigns, US Region - Campaigns
```

**7. Added: Update** (investigating) · 2025-05-22 00:35 UTC

```diff
+ Engineers are investigating reported issues with campaign sending.
```

**8. Added: Update** (investigating) · 2025-05-22 01:15 UTC

```diff
+ Engineers are also investigating issues with imports and exports and are continue to investigate the issue.
```

**9. Added: Update** (investigating) · 2025-05-22 01:27 UTC

```diff
+ We are continuing to investigate this issue.
```

**10. Added: Update** (identified) · 2025-05-22 02:58 UTC

```diff
+ Engineers have identified the issue and are working to resolve the issue.
```

**11. Added: Update** (monitoring) · 2025-05-22 03:53 UTC

```diff
+ Engineers have implemented a fix for the delays affecting campaigns, imports, and exports. Engineers are actively monitoring as systems recover and workloads normalize.
```

**12. Added: Update** (resolved) · 2025-05-22 05:25 UTC

```diff
+ This incident is resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-05-22 00:35 UTC | Major incident: Campaign Sending Issues (this change) | degradation |

All ActiveCampaign changes: [timeline](https://rewindex.com/company/activecampaign/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i83880e2d2124a7 · Markdown: https://rewindex.com/change/i83880e2d2124a7.md · JSON: https://rewindex.com/api/v1/changes/i83880e2d2124a7 · Generated 2026-10-18T02:54:59.297Z