# ActiveCampaign: Campaign Sending Issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-05-22 00:35 UTC · Resolved: 2025-05-22 05:25 UTC · Duration: 4.8 h
- Updates: 6 · Affected components: Campaigns, US Region - Campaigns, APAC Region - Campaigns, Campaigns, Campaigns, EU Region - Campaigns
- [Vendor status page: https://stspg.io/ls67yxtvwdld](https://stspg.io/ls67yxtvwdld)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)

## Summary

ActiveCampaign reported a major incident involving campaign sending delays across APAC, EU and US regions, plus import and export delays. It started at 2025-05-22 00:35 UTC and was resolved at 2025-05-22 05:25 UTC, lasting 4 h 50 min; engineers implemented a fix and monitored recovery. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-05-22 00:35 UTC: Engineers are investigating reported issues with campaign sending.
- **investigating** 2025-05-22 01:15 UTC: Engineers are also investigating issues with imports and exports and are continue to investigate the issue.
- **investigating** 2025-05-22 01:27 UTC: We are continuing to investigate this issue.
- **identified** 2025-05-22 02:58 UTC: Engineers have identified the issue and are working to resolve the issue.
- **monitoring** 2025-05-22 03:53 UTC: Engineers have implemented a fix for the delays affecting campaigns, imports, and exports. Engineers are actively monitoring as systems recover and workloads normalize.
- **resolved** 2025-05-22 05:25 UTC: This incident is resolved.

## Rewindex changes for this incident

- 2025-05-22 00:35 UTC: [Major incident: Campaign Sending Issues](https://rewindex.com/change/i83880e2d2124a7.md)


---
Canonical: https://rewindex.com/company/activecampaign/incidents/2nqxg1pd20zq · Markdown: https://rewindex.com/company/activecampaign/incidents/2nqxg1pd20zq.md · JSON: https://rewindex.com/api/v1/companies/activecampaign/incidents/2nqxg1pd20zq · Generated 2026-10-18T11:49:11.093Z