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ActiveCampaign: ActiveCampaign platform unavailable for some Accounts

Impact: majorStatus: resolvedStarted Resolved (2.6 h)2 updatesSource: stspg.io (opens in new tab)
Summary

ActiveCampaign reported a major outage affecting platform access for some accounts, including US Region platform availability; multiple services and features experienced delays, errors or unavailability. It began at 2025-05-06 21:31 UTC and was resolved at 2025-05-07 00:09 UTC, lasting 2 h 37 min; no cause or specific fix was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Platform AvailabilityUS Region - Platform Availability

Timeline of updates

  1. investigating

    Engineers have detected delays or unavailability with access to the ActiveCampaign platform. Engineers are actively investigating the issue and working to restore normal service levels as soon as possible. This outage is impacting multiple services and features, which may result in slower response times or errors.

  2. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). ActiveCampaign profile · Recent ActiveCampaign incidents · Markdown · JSON