# ActiveCampaign: ActiveCampaign platform unavailable for some Accounts

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-05-06 21:31 UTC · Resolved: 2025-05-07 00:09 UTC · Duration: 2.6 h
- Updates: 2 · Affected components: Platform Availability, US Region - Platform Availability
- [Vendor status page: https://stspg.io/2r3kvnhc0gmm](https://stspg.io/2r3kvnhc0gmm)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)

## Summary

ActiveCampaign reported a major outage affecting platform access for some accounts, including US Region platform availability; multiple services and features experienced delays, errors or unavailability. It began at 2025-05-06 21:31 UTC and was resolved at 2025-05-07 00:09 UTC, lasting 2 h 37 min; no cause or specific fix was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-05-06 21:31 UTC: Engineers have detected delays or unavailability with access to the ActiveCampaign platform. Engineers are actively investigating the issue and working to restore normal service levels as soon as possible. This outage is impacting multiple services and features, which may result in slower response times or errors.
- **resolved** 2025-05-07 00:09 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-05-06 21:31 UTC: [Major incident: ActiveCampaign platform unavailable for some Accounts](https://rewindex.com/change/if69108192ba62e.md)


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Canonical: https://rewindex.com/company/activecampaign/incidents/d7hlqwdwr18r · Markdown: https://rewindex.com/company/activecampaign/incidents/d7hlqwdwr18r.md · JSON: https://rewindex.com/api/v1/companies/activecampaign/incidents/d7hlqwdwr18r · Generated 2026-10-18T09:43:26.944Z