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ActiveCampaign: ActiveCampaign platform unavailable for some Accounts

Impact: majorStatus: resolvedStarted Resolved (2.0 h)4 updatesSource: stspg.io (opens in new tab)
Summary

ActiveCampaign reported a major outage affecting platform access and associated APIs, including EU availability, with delays, intermittent errors or unavailability for some accounts. It started at 2025-06-19 10:01 UTC and lasted 2 h 2 min, resolving at 2025-06-19 12:03 UTC; a fix was implemented at 10:52 UTC and monitoring confirmed sustained mitigation.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: API AvailabilityEU Region - API AvailabilityEU Region - Platform AvailabilityPlatform Availability

Timeline of updates

  1. identified

    Engineers have detected delays or unavailability with access to the ActiveCampaign platform. Engineers are actively investigating the issue and working to restore normal service levels as soon as possible. This outage is impacting multiple services and features, which may result in slower response times or errors.

  2. identified

    Engineers are aware of and actively resolving intermittent errors on the platform and associated APIs. A path towards resolution has been identified and a fix is in progress.

  3. monitoring

    The fix has been implemented and the platform has stabilized. The engineering team will be monitoring closely to ensure enduring resolution.

  4. resolved

    Monitoring has shown that the implemented fix has sustained mitigation of the issue. Incident is now resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). ActiveCampaign profile · Recent ActiveCampaign incidents · Markdown · JSON