ActiveCampaign: ActiveCampaign platform unavailable for some US Accounts

Impact: majorStatus: resolvedStarted 2025-09-05 16:21 UTCResolved 2025-09-05 17:56 UTC (1.6 h)3 updatesSource: stspg.io

Summary

ActiveCampaign reported a major outage affecting some US accounts, with platform access delays or unavailability and slower responses or errors across multiple services and features. It ran from 2025-09-05 16:21 UTC to 2025-09-05 17:56 UTC (1 h 35 min); a fix was implemented, and monitoring confirmed all systems operating normally.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Platform AvailabilityUS Region - Platform Availability

Timeline of updates

identified2025-09-05 16:21 UTC
Engineers have detected delays or unavailability with access to the ActiveCampaign platform. Engineers are actively investigating the issue and working to restore normal service levels as soon as possible. This issue is impacting multiple services and features, which may result in slower response times or errors.
monitoring2025-09-05 17:16 UTC
A fix has been implemented and we are monitoring the results.
resolved2025-09-05 17:56 UTC
Our monitoring shows all systems operating normally. The issue has been fully resolved.

Rewindex changes for this incident

Major incident: ActiveCampaign platform unavailable for some US Accounts 2025-09-05 16:21 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). ActiveCampaign profile · Recent ActiveCampaign incidents · Markdown · JSON