# ActiveCampaign: ActiveCampaign platform unavailable for some US Accounts

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-09-05 16:21 UTC · Resolved: 2025-09-05 17:56 UTC · Duration: 1.6 h
- Updates: 3 · Affected components: Platform Availability, US Region - Platform Availability
- [Vendor status page: https://stspg.io/gwjx36l1lh47](https://stspg.io/gwjx36l1lh47)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)

## Summary

ActiveCampaign reported a major outage affecting some US accounts, with platform access delays or unavailability and slower responses or errors across multiple services and features. It ran from 2025-09-05 16:21 UTC to 2025-09-05 17:56 UTC (1 h 35 min); a fix was implemented, and monitoring confirmed all systems operating normally. _(machine-written, sol)_
## Timeline of updates

- **identified** 2025-09-05 16:21 UTC: Engineers have detected delays or unavailability with access to the ActiveCampaign platform. Engineers are actively investigating the issue and working to restore normal service levels as soon as possible. This issue is impacting multiple services and features, which may result in slower response times or errors.
- **monitoring** 2025-09-05 17:16 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-09-05 17:56 UTC: Our monitoring shows all systems operating normally. The issue has been fully resolved.

## Rewindex changes for this incident

- 2025-09-05 16:21 UTC: [Major incident: ActiveCampaign platform unavailable for some US Accounts](https://rewindex.com/change/i8d3309641cf47b.md)


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Canonical: https://rewindex.com/company/activecampaign/incidents/1mm23xtcrlkq · Markdown: https://rewindex.com/company/activecampaign/incidents/1mm23xtcrlkq.md · JSON: https://rewindex.com/api/v1/companies/activecampaign/incidents/1mm23xtcrlkq · Generated 2026-10-18T12:40:34.218Z