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CompaniesActiveCampaignIncidents

ActiveCampaign: System outage - 10/22/2026

CriticalStatus: resolvededitedStarted Resolved (8.7 h)10 updatesstatus.activecampaign.com (opens in new tab)
Summary

ActiveCampaign revised its 10-22 17:04 UTC outage update: platform access was recovered for most accounts but remained degraded for some EU accounts and a subset of US accounts. Automations and campaign backlog processing was nearing completion; Integrations were recovering, while Scheduled Tasks, Regional SMS and WhatsApp remained degraded.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: APAC Region - API AvailabilityAPAC Region - ARC & ARC ServicesAPAC Region - AutomationsAPAC Region - CampaignsAPAC Region - ConversationsAPAC Region - CRMAPAC Region - Custom ObjectsAPAC Region - Custom ReportsAPAC Region - E-CommerceAPAC Region - IntegrationsAPAC Region - Platform AvailabilityAPAC Region - Web-hooksAPAC Region - Web PersonalizationAPI AvailabilityAPI AvailabilityAPI AvailabilityARC & ARC ServicesARC & ARC ServicesARC & ARC ServicesAutomationsAutomationsAutomationsCampaignsCampaignsCampaignsConversationsConversationsConversationsCRMCRMCRMCustom ObjectsCustom ObjectsCustom ObjectsCustom ReportsCustom ReportsCustom ReportsE-commerceE-CommerceE-CommerceEmailEU Region - API AvailabilityEU Region - ARC & ARC ServicesEU Region - AutomationsEU Region - CampaignsEU Region - ConversationsEU Region - CRMEU Region - Custom ObjectsEU Region - Custom ReportsEU Region - E-CommerceEU Region - IntegrationsEU Region - Platform AvailabilityEU Region - Web-hooksEU Region - Web PersonalizationIntegrationsIntegrationsIntegrationsMessage Sending Availability - EmailMessage Sending Availability - SMSMessage Sending Availability - WhatsAppPlatform AvailabilityPlatform AvailabilityPlatform AvailabilitySMSUS Region - API AvailabilityUS Region - ARC & ARC ServicesUS Region - AutomationsUS Region - CampaignsUS Region - ConversationsUS Region - CRMUS Region - Custom ObjectsUS Region - Custom ReportsUS Region - E-commerceUS Region - IntegrationsUS Region - Platform AvailabilityUS Region - WebhooksUS Region - Web PersonalizationWeb-hooksWeb-hooksWebhooksWeb PersonalizationWeb PersonalizationWeb PersonalizationWhatsApp

Timeline of updates

  1. identified

    We are currently investigating a system outage. Updates will be provided as they become available.

  2. identified

    Engineers have implemented a fix and the platform is recovering. Some services remain impaired.

  3. identified

    The platform continues to recover - some services remain impaired.

  4. identified

    We are continuing to work on a fix for this issue.

  5. identified

    The platform is recovering:
    Restored: account access and tracked links, SMS, WhatsApp
    Still impacted: Some campaign sending, automations (delayed), some integrations, and AI features.

  6. identifiedEdited

    Engineers continue to restore services.
    Recovered: Platform access for most accounts, API, Active Intelligence.
    Recovering: Automations and campaign backlog processing (nearing completion), Integrations.
    Degraded: Platform access for some EU accounts and a subset of US accounts, Scheduled Tasks, Regional SMS, WhatsApp.

  7. identified

    Engineers continue to restore services.
    Instability and service outages were due to maintenance on internal orchestration systems.

  8. identified

    Engineers continue to restore services.
    Instability and service outages were due to maintenance on internal orchestration systems.
    Recovered: Platform access for most accounts (including EU and APAC), API, Active Intelligence, Automations, WhatsApp.
    Recovering: Campaign backlog processing, Open/click reporting, Integrations.
    Degraded: Platform access for a subset of US accounts, SMS campaigns (EU), Scheduled Tasks

  9. monitoring

    All systems have returned to normal operation.
    Engineers continue to monitor

  10. resolved

    This incident has been resolved.

Changes Rewindex caught on this incident

Archive proof

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How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on status.activecampaign.com (opens in new tab).

Cite this

Status incident (vendor impact label: critical) posted by ActiveCampaign, started 2026-10-22 11:56 UTC, resolved after 8.7 h, 10 update(s); edited after publishing.

Title
System outage - 10/22/2026
Vendor
ActiveCampaign
Date
URL
https://rewindex.com/company/activecampaign/incidents/f56vjvwxfh8m

ActiveCampaign profileRecent ActiveCampaign incidentsAll outages on October 22, 2026ActiveCampaign in October 2026MarkdownJSON