# ActiveCampaign: System outage - 10/22/2026

> ActiveCampaign revised its 10-22 17:04 UTC outage update: platform access was recovered for most accounts but remained degraded for some EU accounts and a subset of US accounts. Automations and campaign backlog processing was nearing completion; Integrations were recovering, while Scheduled Tasks, R

Canonical: https://rewindex.com/company/activecampaign/incidents/f56vjvwxfh8m
Last updated: 2026-10-22T20:43:51Z

- Impact (vendor’s label): critical
- Status: resolved · edited after publishing
- Started: 2026-10-22 11:56 UTC · Resolved: 2026-10-22 20:36 UTC · Duration: 8.7 h
- Updates: 10 · Affected components: APAC Region - API Availability, APAC Region - ARC & ARC Services, APAC Region - Automations, APAC Region - Campaigns, APAC Region - Conversations, APAC Region - CRM, APAC Region - Custom Objects, APAC Region - Custom Reports, APAC Region - E-Commerce, APAC Region - Integrations, APAC Region - Platform Availability, APAC Region - Web-hooks, APAC Region - Web Personalization, API Availability, API Availability, API Availability, ARC & ARC Services, ARC & ARC Services, ARC & ARC Services, Automations, Automations, Automations, Campaigns, Campaigns, Campaigns, Conversations, Conversations, Conversations, CRM, CRM, CRM, Custom Objects, Custom Objects, Custom Objects, Custom Reports, Custom Reports, Custom Reports, E-commerce, E-Commerce, E-Commerce, Email, EU Region - API Availability, EU Region - ARC & ARC Services, EU Region - Automations, EU Region - Campaigns, EU Region - Conversations, EU Region - CRM, EU Region - Custom Objects, EU Region - Custom Reports, EU Region - E-Commerce, EU Region - Integrations, EU Region - Platform Availability, EU Region - Web-hooks, EU Region - Web Personalization, Integrations, Integrations, Integrations, Message Sending Availability - Email, Message Sending Availability - SMS, Message Sending Availability - WhatsApp, Platform Availability, Platform Availability, Platform Availability, SMS, US Region - API Availability, US Region - ARC & ARC Services, US Region - Automations, US Region - Campaigns, US Region - Conversations, US Region - CRM, US Region - Custom Objects, US Region - Custom Reports, US Region - E-commerce, US Region - Integrations, US Region - Platform Availability, US Region - Webhooks, US Region - Web Personalization, Web-hooks, Web-hooks, Webhooks, Web Personalization, Web Personalization, Web Personalization, WhatsApp
- [Vendor status page: https://status.activecampaign.com/incidents/f56vjvwxfh8m](https://status.activecampaign.com/incidents/f56vjvwxfh8m)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)

## Summary

ActiveCampaign revised its 10-22 17:04 UTC outage update: platform access was recovered for most accounts but remained degraded for some EU accounts and a subset of US accounts. Automations and campaign backlog processing was nearing completion; Integrations were recovering, while Scheduled Tasks, Regional SMS and WhatsApp remained degraded. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-10-22 11:56 UTC: We are currently investigating a system outage. Updates will be provided as they become available.
- **identified** 2026-10-22 14:20 UTC: Engineers have implemented a fix and the platform is recovering. Some services remain impaired.
- **identified** 2026-10-22 14:43 UTC: The platform continues to recover - some services remain impaired.
- **identified** 2026-10-22 14:44 UTC: We are continuing to work on a fix for this issue.
- **identified** 2026-10-22 15:56 UTC: The platform is recovering: Restored: account access and tracked links, SMS, WhatsApp Still impacted: Some campaign sending, automations (delayed), some integrations, and AI features.
- **identified** 2026-10-22 17:04 UTC _(edited after publishing)_: Engineers continue to restore services. Recovered: Platform access for most accounts, API, Active Intelligence. Recovering: Automations and campaign backlog processing (nearing completion), Integrations. Degraded: Platform access for some EU accounts and a subset of US accounts, Scheduled Tasks, Regional SMS, WhatsApp.
- **identified** 2026-10-22 18:31 UTC: Engineers continue to restore services. Instability and service outages were due to maintenance on internal orchestration systems.
- **identified** 2026-10-22 19:16 UTC: Engineers continue to restore services. Instability and service outages were due to maintenance on internal orchestration systems. Recovered: Platform access for most accounts (including EU and APAC), API, Active Intelligence, Automations, WhatsApp. Recovering: Campaign backlog processing, Open/click reporting, Integrations. Degraded: Platform access for a subset of US accounts, SMS campaigns (EU), Scheduled Tasks
- **monitoring** 2026-10-22 19:59 UTC: All systems have returned to normal operation. Engineers continue to monitor
- **resolved** 2026-10-22 20:36 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-10-22 11:56 UTC: [Critical incident: System outage - 10/22/2026](https://rewindex.com/change/i6a9dab1b5db0c5.md)
- 2026-10-22 14:23 UTC: [Incident updated: System outage - 10/22/2026](https://rewindex.com/change/rbfc6f5e4065f58.md)
- 2026-10-22 14:53 UTC: [Incident updated: System outage - 10/22/2026](https://rewindex.com/change/r379921cf7abeff.md)
- 2026-10-22 16:04 UTC: [Incident updated: System outage - 10/22/2026](https://rewindex.com/change/r32f75e1c218e90.md)
- 2026-10-22 17:13 UTC: [Incident updated: System outage - 10/22/2026](https://rewindex.com/change/radd95e242c7fb6.md)
- 2026-10-22 17:53 UTC: [Incident silently edited: System outage - 10/22/2026](https://rewindex.com/change/radc08f10a33e7f.md)
- 2026-10-22 18:34 UTC: [Incident updated: System outage - 10/22/2026](https://rewindex.com/change/r68bfd362697a91.md)
- 2026-10-22 19:23 UTC: [Incident updated: System outage - 10/22/2026](https://rewindex.com/change/r7f3c88d48a63cd.md)
- 2026-10-22 20:03 UTC: [Incident updated: System outage - 10/22/2026](https://rewindex.com/change/r15c76d9ac56bbe.md)
- 2026-10-22 20:43 UTC: [Incident updated: System outage - 10/22/2026](https://rewindex.com/change/r5c4c1bc713f11c.md)

## Cite this

Status incident (vendor impact label: critical) posted by ActiveCampaign, started 2026-10-22 11:56 UTC, resolved after 8.7 h, 10 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/activecampaign/incidents/f56vjvwxfh8m
- Citation: ActiveCampaign, “System outage - 10/22/2026” (2026-10-22 11:56 UTC). Archived by Rewindex: https://rewindex.com/company/activecampaign/incidents/f56vjvwxfh8m (CC BY 4.0).
- Markdown link: `[ActiveCampaign: System outage - 10/22/2026 (2026-10-22)](https://rewindex.com/company/activecampaign/incidents/f56vjvwxfh8m)`


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Canonical: https://rewindex.com/company/activecampaign/incidents/f56vjvwxfh8m · Markdown: https://rewindex.com/company/activecampaign/incidents/f56vjvwxfh8m.md · JSON: https://rewindex.com/api/v1/companies/activecampaign/incidents/f56vjvwxfh8m · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:02:59.331Z