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ActiveCampaign: Increase in Failures Using the API

Impact: majorStatus: resolvedStarted Resolved (28 min)4 updatesSource: stspg.io (opens in new tab)
Summary

ActiveCampaign reported increased API failures affecting API Availability and US Region - API Availability, with major impact. The incident started at 2025-12-27 17:00 UTC and was resolved at 2025-12-27 17:28 UTC, lasting 28 min; engineers identified the root issue but did not disclose the cause or specific fix.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: API AvailabilityUS Region - API Availability

Timeline of updates

  1. investigating

    Engineers have been alerted to an increased rate of failures coming from the API. We are actively looking into the issue now.

  2. identified

    The root issue has been identified and engineers are working to fix the problem now.

  3. identified

    We are continuing to work on a fix for this issue.

  4. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). ActiveCampaign profile · Recent ActiveCampaign incidents · Markdown · JSON