Changes / ActiveCampaign / Increase in Failures Using the API
ActiveCampaign: Major incident: Increase in Failures Using the API
Summary
ActiveCampaign reported increased API failures affecting API Availability and US Region - API Availability, with major impact. The incident started at 2025-12-27 17:00 UTC and was resolved at 2025-12-27 17:28 UTC, lasting 28 min; engineers identified the root issue but did not disclose the cause or specific fix.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Increase in Failures Using the API
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-12-27 17:00 UTC
Before: not present
After: 2025-12-27 17:28 UTC
Before: not present
After: API Availability, US Region - API Availability
Before: not present
After: Engineers have been alerted to an increased rate of failures coming from the API. We are actively looking into the issue now.
Before: not present
After: The root issue has been identified and engineers are working to fix the problem now.
Before: not present
After: We are continuing to work on a fix for this issue.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Increase in Failures Using the API (this change) ActiveCampaign reported increased API failures affecting API Availability and US Region - API Availability, with major impact. The incident started at 2025-12-27 17:00 UTC and was resolved at 2025-12-27 17:28 UTC, lasting 28 min; engineers identified the root issue but did not disclose the cause or specific fix. | Major incident |
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